Location 1956 S El Camino Real, San Mateo, CA 94403 Base Pay $17.35 - $19.35 / Hour
Job Category Customer Service
Employee Type Non-Exempt
Job Description:
Primary responsibility is to provide courteous, friendly, and efficient customer service to customers and team members as well as projecting a positive image of NIJIYA MARKET.
Other duties include processing all cash receipts, daily sales of Nijiya Market and product merchandising and stocking as needed.
Duties:
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Give every customer immediate and undivided attention. Follow through on all customer questions and requests.
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Physically leads customers to products that the customer has requested for purchase or directing them to the Manager for assistance.
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Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.
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Must have the ability to memorize product identification codes and specials.
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Be familiar with all products, their general use and location in the store.
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Cashiers often bag their customer’s purchases, and help customers to their vehicles as needed.
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Follow all procedures to prevent fraud; using counterfeit detection pens or machines on denominations of $20.00 or higher and verifying valid identification matching credit cards.
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Follow all Standard Operating Procedures.
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Maintains that all secure measures are taken in the preparation and count of daily cash receipts and drawer counts.
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Assist in the cleaning and dusting of the check stands and surroundings areas and may take “return” products back to proper shelf locations.
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Assist managers by filling in where needed including, but no limited to, answering phone calls and retrieving shopping carts.
Work Habits:
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Meets company standards for Attendance, Punctuality, Dress and Personal Appearance.
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Makes productive use of time and observes normal break and lunch periods.
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Maintains a clean and organized work environment.
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Exhibits cooperative behavior with subordinates, managers, customers and colleagues.
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Understands, complies and enforces company policy and Cashier Handbook.
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Follow safety regulations, reporting injuries or any unsafe conditions and work practices to the manager or supervisor.
Physical and other requirements:
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Must be at least 18 years of age.
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High school education or equivalent combination of education preferred.
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Previous Front End or Customer Service experience preferred.
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Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers.
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Ability to visually examine products for quality and freshness.
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Complete understanding of all safety requirements and company safety policies.
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Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
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Reports any issues that may be questionable and/or reoccurring problems especially in the area of missing or overages in cash receipts.
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Ability to stand in place for long periods of time.
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Must be able to frequently lift 25lbs and occasionally lift up to 50lbs.
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Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
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Available for flexible scheduling to meet the needs of the department.
Qualification and Compensation
Valid US working permit
Insurance/Benefit (Worker’s Comp/Medical/Dental/Vision)
Retirement 401K plan (option)
Paid Vacation
Paid Sick Leave